Small business owners should have written policies concerning employees’ use of company computers, emails, and telephones. Federal and state law give employers quite a bit of flexibility when it comes to monitoring employee emails and phone calls while at work. Best practice is to have a written policy describing and employer’s expectations, requirements, and authority to monitor employee emails, phone calls and computer usage. Once a company has adopted a policy, it needs to educate its staff and enforce the policy on a consistent basis. By doing so, a small business owner reduces risk and enhances the overall value of the company.
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